Tracy Emperingham, Top Performer for the Month of April at McKenzie Sales and Leasing in Regina.
The past month has been a lot of welcome people back to McKenzie’s and welcoming new clientele into the Buy Here, Pay Here Program for Tracy.
Helping people who desperately need a vehicle is what the Buy Here, Pay Here Program is all about. And Tracy spent and had a good time welcoming people into this program. McKenzie’s helps finance those who need a vehicle when no one else will.
Tracy also had a lot of returning customers who were coming in for upgrades. She helped a lot of people who originally wanted maybe an SUV or a truck get one, when before they had to get a car because of certain circumstances. Helping and treating your returning clients, as well as your new ones, well is an important aspect for a business.
Going the extra step for your clients is another important thing when it comes to good customer service. Tracy and the team at McKenzie here in Regina make the experience for customers easier by helping out with some of the leg work.
They really step up to the plate when clients get frustrated over trying to get the required information from Human Resources departments. The McKenzie team will help out by helping make some of those calls for them. Easing the pressure for the customer is something Tracy takes pride in.
It is also important to welcome and interact with everyone that comes in. People often bring in support in the form of family or a friend if they’re nervous or for added input. Tracy makes an effort to not just focus on the applicant, but to also make the other person or people present welcome as well, by including them in questions or in answers.
Customer service is what the team at McKenzie Sales and Leasing in Regina are all about and that shows in the satisfaction of their present and returning customers.
Tracy’s Personal Thank You to her Customers!
“Welcome back past and present and future customers! We’re here to help!”
The McKenzie Sales and Leasing Management would also like recognize Devin Regeir for his outstanding performance this past month as well. He not only catered to his own clientele, but went above and beyond to help out others.


